|Delivery Service||Cost||Delivery Time|
|Standard (Royal Mail)||2.99||2 – 3 days|
|Special delivery (Tracked)||5.99||1 – 2 days|
|Europe 0 – 500g||9.99||5 – 10 days|
|Worldwide 0 – 500g||11.99||10 – 15 days|
|Europe 500 – 1000g||11.99||5 – 10 days|
|Worldwide 500 – 1000g||15.99||10 – 15 days|
|Europe 1000 – 1500g||15.99||5 – 10 days|
|Worldwide 1000 – 1500g||19.99||10 – 15 days|
|Europe 1500 – 2000g||19.99||5 – 10 days|
|Worldwide 1500 – 2000g||29.99||10 – 15 days|
At Sapphire-Nights we want you to be fully satisfied with your product, as we pride ourselves with quality. If you are not fully satisfied with your products then you have 14 days from the day you receive your order to receive a full refund or an exchange. Items should be returned with all their tags and in the same packaging they arrived in. It would be helpful to have your name, order number and details of the item you wish to return, plus the particulars of any exchange required.
Policy in Depth
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Your return will be processed and a replacement or refund for products will be arranged, always within 30 days. Goods should be returned to the following address:
67-68 Hatton Garden
Items don’t need to be returned to us by recorded post although it is recommended, however we do ask that you obtain a certificate of posting from your postal service. Also to pay the correct postage when delivering back to us.
If the item is lost and you cannot prove that you sent it unfortunately we will not be able to offer you an exchange or refund.
Returning from outside the UK
If you wish to return items to us from outside the UK our no returns policy is the same. All we ask is that if you are an international customer you pay for the postage.
DISCREET PACKAGING & BILLING
We understand that privacy is important to Sapphire-Nights customers. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes or padded envelopes for smaller items. No reference to the items contained in the parcel will be found on any of our outer packaging.
CHRISTMAS/NEW YEAR DELIVERY OPTIONS
To make sure your orders arrive in time for Christmas day and New Year, checkout before 1pm on the 17th December for UK standard delivery, and before 1pm on the 27th December.